Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we collect details you actively share. This may include your name, company name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. We also gather payment data when you place orders, though processing is handled securely through our payment partners.

For our corporate clients, we may gather extra business details such as company registration information, preferred delivery timelines, and budget guidelines. This helps us tailor our service to your organizational needs.

Our site automatically collects certain technical details when you browse. This includes your IP address, browser category, device information, and how you navigate our site. We use this data to improve site performance and understand how customers discover our services.

How We Use Your Information

Our primary use of your personal information is to fulfill orders and deliver exemplary service. This includes processing orders, organizing deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Providing updates on order status and delivery timing
• Offering customer support and addressing your inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant service updates (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-identifying data to understand market trends and improve operations. For instance, we might analyze which arrangements are more popular in different seasons to better manage our inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your organization. You can opt out of these communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem and is only shared when necessary to provide our services or to comply with legal obligations.

We collaborate with trusted service providers who assist in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually required to protect your information and use it solely for the services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal duties that apply to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for data storage, and regular security updates to defend against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment details are processed through secure, encrypted systems that comply with industry standards. We do not store full credit card numbers in our systems—this information is managed by certified payment processors who specialize in secure transactions.

While we employ strong security measures, no system is completely immune to risk. We continuously monitor and update our protections to address evolving threats and maintain high security standards.

Your Rights and Choices

You have several rights concerning your personal information. You can request access to the data we hold, ask us to correct inaccurate information, or request deletion of your data when permitted by law.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only for as long as it is needed for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your data, we securely delete or anonymize it. Some information may be kept longer if required by United Kingdom business laws or for legitimate interests like preventing fraud.

Cookies and Website Technology

Our site uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are necessary for proper site function—they enable basic navigation and secure area access. These cookies do not collect personally identifiable information and are enabled by default when you use our site.

We use analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This data is aggregated and does not identify individuals.

You can adjust cookie settings in your browser preferences. Note that disabling some cookies may affect certain site features and your overall experience.

Business Transfers and Changes

If CloudHavenPress undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the business transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure that your personal information is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or via a notice on our website before they take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our main operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. Some service providers may process data internationally. When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business activities, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.